Eligibility
You may return unused items in original packaging within 30 days of delivery, subject to proof of purchase. Personalised or digital goods are not eligible unless faulty.
Faulty or incorrect items
If an item arrives damaged or does not match your order, contact us with your order number and photos where possible. We will arrange a replacement or refund at no extra cost where we agree the item is faulty or we made an error.
How to start a return
- Email or call using the details in our footer, quoting your order reference.
- We will confirm the return address (Auckland, New Zealand) and any required forms.
- Refunds are issued to the original payment method once we receive and inspect the goods.
Shipping costs
Return postage for change-of-mind returns is normally paid by the customer unless we specify otherwise. We do not refund original outbound shipping unless the return is due to our error.
Coast Films · 291-297 Queen St, Auckland Central, Auckland 1010, New Zealand